Small Business SOP Starter Library

If most questions in your business end with "let me check with you," the processes probably live in your head. Writing them down from scratch feels like a month of work, so it never happens.

This library gives you fifty fill-in-the-blank SOPs for the routine work of a 2–15 person service business: hiring and onboarding, customer service, sales and follow-up, bookkeeping and invoicing, marketing and social posting, and weekly review. Each SOP has an owner, a trigger, numbered steps, a script where one helps, and a "done when" line so nobody has to guess whether a task is finished.

You edit instead of write. Fill in the [Square Brackets], cross out what doesn't apply, and add what's specific to you. Most SOPs take 15–30 minutes. It also includes a short guide to introducing SOPs without your team feeling micromanaged, a blank template for anything not covered, and a change log so each document has an owner and stays current.

Who it's not for: solo operators with no team, larger companies with an operations department, and anyone looking for legal, tax, HR or accounting advice. These are general starting points. Have a qualified professional review your hiring, offboarding, refund, customer-data, collections and payroll SOPs before use. The templates don't do the work of adopting them, and results vary.